Check them out on the “How to” Videos page.

Simply go to the Reset Password page.

Try the following steps:

1. Have you created an administrator account for DriveSafe DriveAware? If not, go to: https://drivesafedriveaware.com/apply

2. Are you using the DriveSafe DriveAware App created by DriveSafe Diagnostics? The logo has a steering wheel in the middle. If the logo has a car in the middle you are using the old App formerly supported by Pearson Australia. If this is the case go to the App Store and download the latest version of DriveSafe DriveAware (with a steering wheel on the logo).

3. Are you using the email address that you used to apply for your DriveSafe DriveAware administrator account? If you don’t remember the email address you used to create your account contact support@drivesafedriveaware.com

4. Are you spelling the email address correctly?

5. Are you using the correct password? If you don’t remember your password go to https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.

6. After resetting your password, open the App and enter your email and new password.

Try the following steps:

1. Check you are using the same email address you used to create your account.

2. Check there are no spelling errors in your email address.

3. Check you are typing your password correctly.

4. If no luck with the above steps go to this link and reset your password https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.

5. Remember to update the new password on the App next time you log in.

Try the following steps:

1. Open the report.

2. Tap the button that represents the type of report you would like to export at the top of the page ('Summary', 'Extended' or 'Patient Letter'). Alternatively, select 'All' if you would like to export all three.

3. Tap the 'Export' button in the top right corner. This will reveal various options for exporting the file (including email, messaging apps, airdrop or printing the document from the iPad)

4. Select the preferred option

   (We cannot provide specific advice on which option to use to export the report because it is each organisation's responsibility to maintain the security of their own patient data.)

There may be a few issues related to the set-up of your iPad. Work through the following points.

1. Is the volume turned up on your iPad? The volume button is located on the side of your iPad.

2. Is there sound when you visit other applications on your iPad? For example: try running a YouTube clip.

3. Can you hear the sound when Headphones are inserted? If Yes, then you may have silent mode ON. Silent mode does not affect headphone use.

[If you have silent mode on, many games and apps including DSDA are blocked from playing sounds unless the device is taken out of silent mode. Music/Video/Streaming etc are not bound by the same restrictions. Headphones or other external sound devices "bypass" this restriction which may be why there is sound through headphones, but not from the iPad speaker].

HOW TO TURN SILENT MODE OFF:

“Swipe down” from the top right-hand corner. If you see a bell as a red icon with a line through it  then Silent Mode is ON (see image below). Click on the icon to toggle to OFF.