The new V2 DSDA App is available on the Apple App Store.

We are an Australian-owned and registered private company formed by clinical researchers and digital product managers dedicated to keeping DriveSafe DriveAware available to all. Learn more about us at www.drivesafediagnostics.com

At this time, DSDA is only supported on select Apple devices and is not available for use on Android devices or computers.

DSDA can be used on iPads (including iPad Pro models) running iPadOS 16 or later, with a minimum of 2GB of RAM. This typically includes iPad models from the 5th generation (2017) onwards. For a full list of compatible devices, refer to Apple’s official guide here.

Please note that DSDA is not supported on iPad mini or iPhone® devices.

Absolutely - please complete this form and select the option “Please add me to your mailing list for news & updates” and we will add you to our mailing list.

Yes! Check them out on the “How to” Videos page.

Try the following steps:

1. Have you created an administrator account for DriveSafe DriveAware? If not, go to: https://drivesafedriveaware.com/apply

2. Are you using the DriveSafe DriveAware App created by DriveSafe Diagnostics? The logo has a steering wheel in the middle. If the logo has a car in the middle you are using the old App formerly supported by Pearson Australia. If this is the case go to the App Store and download the latest version of DriveSafe DriveAware (with a steering wheel on the logo).

3. Are you using the email address that you used to apply for your DriveSafe DriveAware administrator account? If you don’t remember the email address you used to create your account contact support@drivesafedriveaware.com

4. Are you spelling the email address correctly?

5. Are you using the correct password? If you don’t remember your password go to https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.

6. After resetting your password, open the App and enter your email and new password.

Try the following steps:

1. Check you are using the same email address you used to create your account.

2. Check there are no spelling errors in your email address.

3. Check you are typing your password correctly.

4. If no luck with the above steps go to this link and reset your password https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.

5. Remember to update the new password on the App next time you log in.

1. Open the DSDA App and tap the menu icon in the top left corner of the screen.

2. Select ‘Sync Data Now’ from the menu.

If the app still does not sync, check that your iPad is connected to the internet via Wi-Fi. Note that while your iPad may appear to be connected, weak signal strength can prevent the app from syncing. Try checking your Wi-Fi signal or connecting to a different network.

If syncing issues continue, check the app icon:

• Does the icon display a car? This indicates you are using the old version of the DSDA app distributed by Pearson, which is no longer supported. For more information, see the FAQ: Why can’t my old Pearson DriveSafe DriveAware app sync anymore?

• Does the icon display a steering wheel? This is the current and correct version of the DSDA app.

If you’re using the correct app and syncing still doesn’t work, please contact our support team at support@drivesafedriveaware.com

Try the following steps:

1. Open the report.

2. Tap the button that represents the type of report you would like to export at the top of the page ('Summary', 'Extended' or 'Patient Letter'). Alternatively, select 'All' if you would like to export all three.

3. Tap the 'Export' button in the top right corner. This will reveal various options for exporting the file (including email, messaging apps, airdrop or printing the document from the iPad)

4. Select the preferred option

   (We cannot provide specific advice on which option to use to export the report because it is each organisation's responsibility to maintain the security of their own patient data.)

First, check the number of available credits. You can find this in the bottom left-hand corner of the screen. If your credit balance is zero, you won’t be able to generate a report until you’ve purchased additional report credits.

Important: Do not log out of the app. Your results will remain saved on your iPad and can be used to generate a report once credits have been added.

To purchase credits:

1. Log in to your account using a computer or Safari on your iPad.

2. Visit https://drivesafedriveaware.com/purchase-credits and follow the purchase instructions.

3. After purchasing, connect your iPad to the internet via Wi-Fi and sync the app to update your credit balance.

4. Once the credit appears, open the client’s assessment and select Generate Report.

Please Note: If you are still using the Pearson-distributed DSDA app, you will not be able to purchase or use new credits. You can identify this older version by:

• An app icon showing a car inside a yellow diamond, and

• Credits referred to as ‘usages’ in the bottom left-hand corner.

If this applies to you, please download the current DSDA app distributed by DriveSafe Diagnostics, which features a steering wheel icon inside a yellow diamond. The updated app is available on the Apple App Store.

There may be a few issues related to the set-up of your iPad. Work through the following points.

1. Is the volume turned up on your iPad? The volume button is located on the side of your iPad.

2. Is there sound when you visit other applications on your iPad? For example: try running a YouTube clip.

3. Can you hear the sound when Headphones are inserted? If Yes, then you may have silent mode ON. Silent mode does not affect headphone use.

[If you have silent mode on, many games and apps including DSDA are blocked from playing sounds unless the device is taken out of silent mode. Music/Video/Streaming etc are not bound by the same restrictions. Headphones or other external sound devices "bypass" this restriction which may be why there is sound through headphones, but not from the iPad speaker].

HOW TO TURN SILENT MODE OFF:

“Swipe down” from the top right-hand corner. If you see a bell as a red icon with a line through it  then Silent Mode is ON (see image below). Click on the icon to toggle to OFF.  

No - sorry. Your previous DSDA account is owned by Pearson and thus all users of the new V2 DriveSafe DriveAware app will need to create a new account and purchase new credits. We have released an online credit payment portal to make this process easier for all.

Please contact Melinda Cooper at Pearson Clinical to discuss any issues you are currently having.

We accept account applications from Medical Practitioners, Occupational Therapists, Psychologists, Registered Nurses, Physiotherapists and Speech Pathologists.

We charge per test administered and enable registered DSDA Administrators to purchase credits online via a self-service portal. See Applying for an Account or Pricing for more information.

Simply go to the Reset Password page.

To purchase credits, please visit https://drivesafedriveaware.com/purchase-credits and follow the step-by-step instructions provided on the page.

Upon purchasing credits via the DriveSafe DriveAware website, a receipt is automatically sent to the email address associated with your account.

Please be advised that the receipt does not include a Goods and Services Tax (GST) component, as no tax is charged on DSDA. This is due to its use in the clinical assessment and treatment of patients.

If you did not receive your receipt, we recommend checking your spam or junk email folder. Should it not be located there, please contact us at support@drivesafedriveaware.com, and we will arrange for the receipt to be reissued.

Yes, you may request an invoice or quote. To do so, please email support@drivesafedriveaware.com and include the following information:

• The name and address of your organisation

• The email address associated with the DSDA account to which the credits will be applied

• The contact details of the person who should receive the invoice, including their email address

Please note that credits will be applied to the account once payment has been received. If you require credits urgently, we recommend completing the purchase using a credit card by visiting: https://drivesafedriveaware.com/purchase-credits.

To ensure DSDA is used by qualified clinicians, we require that the clinician who "owns" the account be named, even if the account is registered under an organisation’s name. If the current clinician is leaving the organisation or taking extended leave, and you wish to update the account details, please email support@drivesafedriveaware.com with your request.

Be sure to include the name of the new clinician who will be associated with the account.

Yes, credits can be transferred between accounts. Please note that this process may take up to two to three business days to complete.

To request a transfer, please email support@drivesafedriveaware.com. The request must come from the clinician who currently holds the credits and must include the following details:

• The name of the account from which credits will be transferred

• The email address associated with the account receiving the credits

• The number of credits to be transferred

We strive to respond to all enquiries within two business days, although we typically reply much sooner. If you have not received a response within this timeframe, please check your SPAM or JUNK folder, as organisational firewalls may occasionally block or redirect our helpdesk emails.

If you find our reply in your junk or spam folder, we recommend updating your system settings to ensure that emails from support@drivesafedriveaware.com are delivered directly to your inbox in the future. If you do not find a response in your spam folder, we sincerely apologise and kindly ask that you resend your enquiry.

Absolutely - please complete this form and select the “Please add me to your mailing list for news & updates” option and we will add you to our mailing list.

DSDA test-retest reliability has been examined for both the desktop and touchscreen versions and found to be reliable for both.

The touchscreen version was tested at 6 weeks, 6 months and 12 months. There was sometimes a 1-4 point increase in DS at 6 weeks within the standard deviation. Scores never went down. Therefore, if they do decrease significantly, in the absence of other mitigating factors (e.g., disruption / distraction), this is likely indicative of cognitive decline. There was no change at 6 or 12 months. These results indicate there may be a small practice effect at 6 weeks but not thereafter. 

Please refer to the published paper:  Johnston, B. J., O’Donnell, J. M., Manuguerra, M., & Davidson, A. S. (2021). Test–retest reliability of touchscreen DriveSafe DriveAware. Australian Occupational Therapy Journal, 68(2), 106-114. doi: 10.1111/1440-1630.12706.