FAQs
Frequently Asked Questions
Getting Started
Where can I find the new DSDA V2 iPad app and who is DriveSafe Diagnostics?
The new V2 DSDA App is available on the Apple App Store.
We are an Australian-owned and registered private company formed by clinical researchers and digital product managers dedicated to keeping DriveSafe DriveAware available to all. Learn more about us at www.drivesafediagnostics.com
Can you put me on your mailing list for product updates?
Absolutely - please complete this form and we will be in touch with news and updates.
I am already a customer - can I keep using my existing account, data and usages?
No - sorry. Your previous DSDA account is owned by Pearson and thus all users of the new V2 DriveSafe DriveAware app will need to create a new account and purchase new credits. We have released an online credit payment portal to make this process easier for all.
Why can’t my old Pearson DriveSafe DriveAware app sync anymore?
Please contact Melinda Cooper at Pearson Clinical to discuss any issues you are currently having.
What type of clinician can administer DriveSafe DriveAware tests?
We accept account applications from Medical Practitioners, Occupational Therapists, Psychologists, Registered Nurses, Physiotherapists and Speech Pathologists.
What is your pricing model?
We charge per test administered and enable registered DSDA Administrators to purchase credits online via a self-service portal. See Applying for an Account or Pricing for more information.
Using DSDA
Have you seen our “How To” videos?
Check them out on the “How to” Videos page.
How do I reset my password?
Simply go to the Reset Password page.
Trouble logging into the DSDA app on your iPad?
Try the following steps:
Have you created an administrator account for DriveSafe DriveAware? If not, go to: https://drivesafedriveaware.com/apply
Are you using the DriveSafe DriveAware App created by DriveSafe Diagnostics? The logo has a steering wheel in the middle. If the logo has a car in the middle you are using the old App formerly supported by Pearson Australia. If this is the case go to the App Store and download the latest version of DriveSafe DriveAware (with a steering wheel on the logo).
Are you using the email address that you used to apply for your DriveSafe DriveAware administrator account? If you don’t remember the email address you used to create your account contact support@drivesafedriveaware.com
Are you spelling the email address correctly?
Are you using the correct password? If you don’t remember your password go to https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.
After resetting your password, open the App and enter your email and new password.
Trouble logging into your DriveSafe DriveAware administrator account to manage details or purchase credits?
Try the following steps:
Check you are using the same email address you used to create your account.
Check there are no spelling errors in your email address.
Check you are typing your password correctly.
If no luck with the above steps go to this link and reset your password https://drivesafedriveaware.com/login. Type in your email address and follow the instructions to reset password. If you have an account and you are using the correct email address, you will receive an email with a link in it to reset your password.
Remember to update the new password on the App next time you log in.
How do I export the report from the iPad to my computer?
Try the following steps:
Open the report.
Tap the button that represents the type of report you would like to export at the top of the page ('Summary', 'Extended' or 'Patient Letter'). Alternatively, select 'All' if you would like to export all three.
Tap the 'Export' button in the top right corner. This will reveal various options for exporting the file (including email, messaging apps, airdrop or printing the document from the iPad)
Select the preferred option
(We cannot provide specific advice on which option to use to export the report because it is each organisation's responsibility to maintain the security of their own patient data.)